Field Notes
Observations from the field.
A practitioner's notebook — not a corporate blog. Published as they are ready.
Platform Strategy
What I Would Do Before Configuring a New ITSM Platform
The decisions made before a single workflow is built can determine whether a platform serves the organization — or the organization ends up serving the platform.
Read Field Note: What I Would Do Before Configuring a New ITSM PlatformMore Coming Soon
New Field Notes are published as they are ready — not on a schedule.